We are committed to processing and delivering your order safely and on time. Please review our shipping guidelines below.
1. Order Processing Time
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Standard orders are processed within 2–4 business days after payment confirmation.
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Custom or personalized jewellery may require 2–28 business days, depending on the design and level of customization.
2. Shipping & Delivery Time
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Within India: 3–7 business days.
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International Orders: 7–15 business days, depending on the destination and local delivery conditions.
3. Shipping Charges
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Free shipping is available on eligible orders.
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Cash on Delivery (COD) charges may apply.
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International shipping charges vary depending on the destination.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking information to monitor your order's delivery status.
5. Delivery Delays
Delivery times may occasionally be affected by circumstances beyond our control, including:
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Public holidays
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Adverse weather conditions
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Courier or logistics delays
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Unforeseen transportation issues
While we are not responsible for delays caused by shipping carriers, our customer service team will assist you with tracking your order.
6. Incorrect Shipping Address
Please ensure that your shipping address and contact details are accurate before placing your order.
We are not responsible for orders delivered to an incorrect address due to incorrect or incomplete information provided by the customer.
7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 24 hours of delivery.
For damaged items, please provide clear photographs of the package and product where applicable. We will review the issue and arrange an appropriate replacement or solution.
8. International Orders
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country.
These charges vary by country and are not included in the product or shipping price unless explicitly stated.